Technical Assistance
What technology resources will help me?
Did you know that UF has 24/7 technical assistance? That UF has blocked over 5 billion malicious emails? Learn more about digital tools, getting assistance, and ways to protect your data.
Technical Help
UF Computing Help Desk
In the event that you have technical difficulties with your course (i.e., documents not downloading properly, log in problems, video playback problems, etc.) please contact the UF Computing Help Desk Links to an external site. either by filling out an online request form Links to an external site. or calling (352) 392-4357 - select option 1. The Help Desk is located on the ground floor of the Hub on the UF campus, and can assist you with a variety of issues, including:
- e-Learning (Canvas) questions
- Connectivity issues
- Video playback (Mediasite) concerns
- And many more!
If your technical difficulties will cause you to miss a due date, you MUST report the problem to the Help Desk and then email your instructor. Include the ticket number that you are given from the Help Desk in an e-mail to the instructor to explain the late assignment/quiz/test.
e-Learning/Canvas
For more assistance, the Canvas Student Guide has step-by-step screenshots and tutorials on a variety of topics. If you're using the Canvas mobile app, it may be helpful to consult the Canvas Mobile Guide.
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Mediasite Player
- To better understand the full functionality of Mediasite Player, visit the Mediasite Help page Links to an external site. and view this short tutorial video.
Technology Requirements and Expertise
Please note that in addition to the University’s Student Computing Requirements Links to an external site., colleges may have their own Links to an external site.. The general minimum expectations are outlined below.
Technology Requirements
- Computer with internet connection
- Internet browser
- Software
- e-Learning (Canvas)
Technology Expertise
In order to succeed in this course, you need to possess the following technology skills:
- Navigating the eLearning management system
- Using email with attachments
- Creating and submitting files in commonly used word processing programs (such as Microsoft Word)
- Downloading and installing software
- Using spreadsheet programs (such as Microsoft Excel)
Recommended Notification Settings
Under “Settings"
- Verify ufl.edu email
- Confirm EST timezone
- Edit display name if anonymity is preferred (note that this will be visible to other students, TAs and instructors)
- Add additional contact methods if desired (phone for text alerts)
Under “Notifications”
- Daily or ASAP notification for invitations and grading (This makes it easy to navigate to per review and see conference/collaboration invites)
- Other notifications per preference
For additional information on how to update the Notification settings please refer to the Notification Help page in the Student Guide.
Digital Tools Information
Digital Tools
- Microsoft Office 365 ProPlus Links to an external site.
- UFApps Links to an external site. (software like ArcGIS, AutoCAD, etc.)
- LinkedIn Learning Links to an external site. (formerly Lynda.com)
- Ally Links to an external site.
- Zoom Links to an external site.
Privacy and Security
As per UF’s Online/Internet Privacy Statement Links to an external site., UF values individuals’ privacy and actively seeks to preserve the privacy rights of those who share information with us (see below). To help keep your data and devices secure, please review these security tips from UFIT Links to an external site..
- Instructure (Canvas/e-Learning)
- Turnitin Links to an external site.
- ProctorU Links to an external site.
- Honorlock Links to an external site.
- Zoom Links to an external site.
- iClicker Links to an external site.
- McGraw-Hill Connect Links to an external site.
- Mediasite Links to an external site.
- Prulu Links to an external site.
- Pearson Revel Links to an external site.
- Cengage Links to an external site.
- Bookshelf Links to an external site.
- Respondus Links to an external site.