Email Etiquette Expectations
This page is meant to answer any questions you may have about emailing for this course.
When can I email?
You are welcome to email me at any time of the day as long as you do not expect an unreasonably quick response [see reasonable response time below].
How should I email? Canvas vs Outlook (ufl.edu)
Which should you use to email me? Depends on what you are asking about.
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Grades: Canvas [required]
Any discussion about your grade must be through the Canvas email system according to FERPA Links to an external site.. -
Questions about course: Canvas [preferred]
This allows me to quickly link you to the relevant course page. -
Detailed feedback about question: Outlook [highly recommended]
Canvas does not allow me to insert equations into an email. Equations allow me to write math as you would see it in the homework/exam (e.g., ) rather than in plain text (e.g. 3x^2-4x+5). -
Attachments: Outlook [recommended]
Canvas requires you to attach files individually and does not allow drag-and-drop attaching. You'll find it is easier to attach files with Outlook.
When should I expect an answer to my email?
I commonly work 9am-5pm Monday through Friday. These are my work hours for all courses, administrative duties, research, and other work tasks. I try to answer all emails by the end of the next work day. Urgent, time-sensitive emails are answered as soon as possible. Note: Content questions are never urgent. If you have a question you want answered before a quiz or exam, you must send it at least 1 weekday in advance.
What should I do if I don't get a response?
First, check:
- Your announcements in Canvas. It is possible a course-wide announcement was sent that answers your question.
- That you used a ufl.edu email and sent it to dchamberlain31@ufl.edu OR you emailed through Canvas.
- That your email went through (check your "Sent" box).
- You waited until the end of the next workday.
- It is not a federal nor UF holiday.
If I do not reply after two workdays, please send a follow-up email.