Module 6 : Policies & Procedures-2
This module is a review of the art of communication. The readings will cover the elements of communication, the skills of communication, and the importance of good communication. The material will include the development of guidelines, policies, and procedures, and discuss the differences between these concepts. Finally, there is a review of the growth and development of electronic communication and the future of technology related to dispatching.
Objectives
After completing this module, students will be able to:
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- Describe how communication policies and procedures impact operations and affect organizational outcomes.
- Understand how communication policies and procedures are developed.
- Recognize the value of communication policies and procedures for dispatch centers and IT departments.
- Explain the underlying philosophy of developing guidelines, policies, and procedures.
- Evaluate how to review communication and IT policies and procedures on a regular basis.
Readings
Read Chapter 6, "Understanding EMS Dispatch Center Technology" in the textbook.
Discussions
In Discussion 6, answer the "What would you do" questions at the beginning of the chapter.
Your initial post must be at least 48 hours prior to any secondary posts.