Course Modules

Introduction Module

Introduction Module Introduction Module

Complete All Items

Page

Start Here Start Here 1

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Assignment

Acknowledgement Acknowledgement 5 2

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Discussion Topic

Course Introductions Course Introductions 2.5 3

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Quiz

Syllabus Quiz Syllabus Quiz 4

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Module 1: Leadership

Module 1: Leadership Module 1: Leadership

Prerequisites: Introduction Module

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1.1 Concepts of Leadership 1.1 Concepts of Leadership 1

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1.2 Leadership Styles 1.2 Leadership Styles 2

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1.3 Management and Administration 1.3 Management and Administration 3

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1.4 Leading and Leadership 1.4 Leading and Leadership 4

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1.5 Leadership Model 1.5 Leadership Model 5

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1.6 Leaders vs. Managers 1.6 Leaders vs. Managers 6

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Discussion Topic

Module 1 Discussion 1 Module 1 Discussion 1 2.5 7

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Assignment

Module 1 Assignment 1 Module 1 Assignment 1 20 8

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Assignment

Module 1 Assignment 2 Module 1 Assignment 2 20 9

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Module 2: Planning and Time Management

Module 2: Planning and Time Management Module 2: Planning and Time Management

Prerequisites: Module 1: Leadership

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2.1 Time Management for Leaders 2.1 Time Management for Leaders 1

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2.2 Program/Project Management 2.2 Program/Project Management 2

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2.3 Develop Project Goals and Objectives 2.3 Develop Project Goals and Objectives 3

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2.4 Develop the Plan 2.4 Develop the Plan 4

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2.5 Project Implementation 2.5 Project Implementation 5

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2.6 Monitor, Evaluate and Revise 2.6 Monitor, Evaluate and Revise 6

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Discussion Topic

Module 2 Discussion 2 Module 2 Discussion 2 2.5 7

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Assignment

Module 2 Assignment Module 2 Assignment 20 8

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Module 3: Collecting and Analyzing Data

Module 3: Collecting and Analyzing Data Module 3: Collecting and Analyzing Data

Prerequisites: Module 2: Planning and Time Management

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3.1 Collecting and Analyzing Data 3.1 Collecting and Analyzing Data 1

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3.2 National Emergency Medical Services Information System 3.2 National Emergency Medical Services Information System 2

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3.3 Silver Compliance 3.3 Silver Compliance 3

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3.4 Gold Compliance 3.4 Gold Compliance 4

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3.5 Causes of EMS Documentation Difficulties 3.5 Causes of EMS Documentation Difficulties 5

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3.6 Comprehensive Quality Improvement Program & 3.7 Information Analysis 3.6 Comprehensive Quality Improvement Program & 3.7 Information Analysis 6

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3.8 Data Selection 3.8 Data Selection 7

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3.9 Data Management 3.9 Data Management 8

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3.10 Use of Organizational Level Data 3.10 Use of Organizational Level Data 9

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3.11 EMS System Results 3.11 EMS System Results 10

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3.12 Patient Health-Care Results 3.12 Patient Health-Care Results 11

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3.13 Research and EMS 3.13 Research and EMS 12

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Discussion Topic

Module 3 Discussion 3 Module 3 Discussion 3 2.5 13

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Module 4: Communication

Module 4: Communication Module 4: Communication

Prerequisites: Module 3: Collecting and Analyzing Data

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4.1 Communication 4.1 Communication 1

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4.2 Nonverbal Communication 4.2 Nonverbal Communication 2

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4.3 The Speak's Responsibilities 4.3 The Speak's Responsibilities 3

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4.4 Listener's Responsibilities 4.4 Listener's Responsibilities 4

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4.5 Establishing Authentic Dialogue 4.5 Establishing Authentic Dialogue 5

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4.6 Conflict Resolution 4.6 Conflict Resolution 6

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Discussion Topic

Module 4 Discussion 4 Module 4 Discussion 4 2.5 7

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Assignment

Module 4 Assignment Module 4 Assignment 20 8

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Quiz

Mid-Course Survey Mid-Course Survey 9

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Module 5: Ethical and Legal Issues

Module 5: Ethical and Legal Issues Module 5: Ethical and Legal Issues

Prerequisites: Module 4: Communication

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5.1 Ethical and Legal Issues 5.1 Ethical and Legal Issues 1

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5.2 Safeguard Against Patient-Care Lawsuits 5.2 Safeguard Against Patient-Care Lawsuits 2

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5.3 Protect Confidentiality 5.3 Protect Confidentiality 3

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5.4 Health Insurance Portability and Accountability Act 5.4 Health Insurance Portability and Accountability Act 4

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5.5 Health and Safety Issues 5.5 Health and Safety Issues 5

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5.6 Stress 5.6 Stress 6

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5.7 Infection Control 5.7 Infection Control 7

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5.8 Emergency/Non-emergency Response, Red Lights and Sirens 5.8 Emergency/Non-emergency Response, Red Lights and Sirens 8

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5.9 Violence in the Workplace 5.9 Violence in the Workplace 9

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5.10 Other EMS Health and Safety Issues 5.10 Other EMS Health and Safety Issues 10

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Assignment

Module 5 Assignment Module 5 Assignment 20 11

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Discussion Topic

Module 5 Discussion 5 Module 5 Discussion 5 2.5 12

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Module 6: Management of Human Resources

Module 6: Management of Human Resources Module 6: Management of Human Resources

Prerequisites: Module 5: Ethical and Legal Issues

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6.1 Team Leadership 6.1 Team Leadership 1

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6.2 Leadership & Human Behavior 6.2 Leadership & Human Behavior 2

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6.3 Orientation 6.3 Orientation 3

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6.4 Training and Education 6.4 Training and Education 4

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6.5 Principles of Adult Learning 6.5 Principles of Adult Learning 5

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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6.6 Maximizing Retention and Transfer of Training 6.6 Maximizing Retention and Transfer of Training 6

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6.7 Motivating 6.7 Motivating 7

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6.8 Counseling 6.8 Counseling 8

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6.9 Evaluating Performance 6.9 Evaluating Performance 9

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6.10 Steps of the Performance Appraisal Process 6.10 Steps of the Performance Appraisal Process 10

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6.11 Legal Aspects of the Performance Appraisal Process 6.11 Legal Aspects of the Performance Appraisal Process 11

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
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6.12 Problems Affecting the Performance 6.12 Problems Affecting the Performance 12

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Discussion Topic

Module 6 Discussion 6 Module 6 Discussion 6 2.5 13

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

Module 6 Assignment 1 Module 6 Assignment 1 20 14

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Module 7: Management of System Resources

Module 7: Management of System Resources Module 7: Management of System Resources

Prerequisites: Module 6: Management of Human Resources

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7. 1 First-Line EMS Systems Management 7. 1 First-Line EMS Systems Management 1

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Page

7.2 First-line Management Date Requirements 7.2 First-line Management Date Requirements 2

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7.3 Equipment Management 7.3 Equipment Management 3

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7.4 Risk Management and Loss Control 7.4 Risk Management and Loss Control 4

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Discussion Topic

Module 7 Discussion 7 Module 7 Discussion 7 2.5 5

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Assignment

Module 7 Assignment 1 Module 7 Assignment 1 20 6

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Module 8: External Incident Partnerships, Interfaces and Influences

Module 8: External Incident Partnerships, Interfaces and Influences Module 8: External Incident Partnerships, Interfaces and Influences

Prerequisites: Module 7: Management of System Resources

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8.1 National Incident Management System 8.1 National Incident Management System 1

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8.2 National Response Framework 8.2 National Response Framework 2

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8.3 Inter-agency Communication and Cooperation 8.3 Inter-agency Communication and Cooperation 3

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8.4 External Agencies and System Influences 8.4 External Agencies and System Influences 4

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8.5 Rules & Regulations 8.5 Rules & Regulations 5

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8.6 Medical Control/Medical Director 8.6 Medical Control/Medical Director 6

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8.7 System Funding 8.7 System Funding 7

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8.8 Billing 8.8 Billing 8

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8.9 Public/Community Relations 8.9 Public/Community Relations 9

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8.10 Developing Issues 8.10 Developing Issues 10

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8.11 EMS Issues 8.11 EMS Issues 11

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Discussion Topic

Module 8 Discussion 8 Module 8 Discussion 8 2.5 12

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete
Assignment

Module 8 Assignment 1 Module 8 Assignment 1 20 13

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Assignment

Module 8 Assignment 2 Module 8 Assignment 2 20 14

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Quiz

End-of-Course Survey End-of-Course Survey 15

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Reference Page Reference Page 16

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Final Week

Final Week Final Week

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Final Week Final Week 1

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Assignment

Final Paper Final Paper 100 2

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Score at least Must score at least to complete this module item Scored at least Module item has been completed by scoring at least View Must view in order to complete this module item Viewed Module item has been viewed and is complete Mark done Must mark this module item done in order to complete Marked done Module item marked as done and is complete Contribute Must contribute to this module item to complete it Contributed Contributed to this module item and is complete Submit Must submit this module item to complete it Submitted Module item submitted and is complete